At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at info@thatartistmari.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@thatartistmari.com.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@thatartistmari.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email at info@thatartistmari.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

We work with an on-demand order fulfillment company. Original artwork and matted prints ship from Colorado, USA.

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but will generally take up to 5-7 business days.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@thatartistmari.com.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@thatartistmari.com with photos of wrong/damaged items and we’ll sort that out for you.

Yes, custom sizes can be made upon request. It takes approximately 2 weeks to complete custom print requests before shipping. Prices will depend upon size of the print requested. For further information on pricing and sizes please email me info@thatartistmari.com

I do accept commissions to paint custom pieces. Prices will depend upon the number of subjects, size and complexity of the piece. For further information on pricing and sizes please email me at info@thatartistmari.com